*To deal with guest complaints
*Check in guest
*Check out guest
*Ensure rooms that are booked and ready for the guest on arrival, dealing with guest bills and credit cards upon checking in and out of guests, the front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Front Desk agents are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests.